If you cannot connect to your cPanel server as well as your website and we are not reporting any known outages, it is possible that your IP is blocked by the firewall on our cPanel server. Here is how to check.

First, open our "What's my IP address?" tool on our website at https://www.nodespace.com/ip-address/ (this link opens in a new browser tab). If you do not see an IPv6 address, then it means your ISP currently does not offer IPv6 connectivity and you can ignore it.

Then, go to our unblock tool at https://my.nodespace.com/index.php?m=unblockip (opens in a new browser tab & login required). In the IP Address to Check field, paste in your IPv4 address from the "What's my IP address?" page. Click on Check for IP Block and Remove. If there is a block, you will receive a confirmation message and the reason why the IP was blocked. If you have an IPv6 address, don't forget to check it too! Copy your IPv6 address from the "What's my IP address?" page, paste it in the IP Address to Check field, and click Check for IP Block and Remove.

Accounts are usually blocked for entering a wrong password too many times whether it's logging into cPanel, FTP, or and email account. Our servers also have IPv6 connectivity. Please check any IPv6 address as well.

If unblocking your IP doesn't work, please open a support ticket.