Occasionally, a dedicated server configuration may sell out before our inventory listing is updated. If that happens, we apologize for the inconvenience.
We do our best to keep our server inventory current, but sometimes a server is purchased before the page can be refreshed, or a cached version of the listing may still appear for a short time. Because dedicated servers are sold on a first-come, first-served basis, we are not able to reserve inventory without an active order.
If the server you ordered is no longer available, we will open a ticket with you directly to review the next steps and available alternatives.
Available options
Server in another location
If the same configuration is available in a different data center, we can offer that option instead.
Please keep in mind that we cannot move physical servers between data centers. If the same model later becomes available in your preferred location, a new order would need to be placed at that time. If you need to move services later, we are happy to help with migration planning.
Similar in-stock configuration
If an exact match is not available, we may recommend a similar server that is currently in stock.
If the suggested replacement is the same price or less, your payment will be applied to your account and used toward the new service. If you choose a more expensive option, we will issue an invoice for the difference.
Custom server build
If parts are available, we may be able to offer a custom-built server.
Most custom builds are completed within 24 to 72 hours after the order is placed, and many are ready in less than 12 hours. However, some builds may take a week or longer depending on hardware availability and the complexity of the configuration.
Refund
If you decide not to proceed with any of the available alternatives, we can issue a refund, less any non-refundable fees.
Questions?
If you have questions about a server model, configuration, or available alternatives, please contact us. We work with multiple data center partners and may be able to help locate a similar server in another market.
You can also submit a no-obligation custom server request through our website.
