Paying your invoice through the NodeSpace client portal is the easiest way to keep your account current and your services active.
This guide explains where to find your invoices, how to submit payment, and what to do if you have questions or run into a problem.
Viewing your invoices
Invoices for your account can be viewed through the NodeSpace client portal. Once logged in, you will be able to see any unpaid invoices, review the amount due, and check the due date for each one.
In many cases, invoice notification emails will also include a link to view the invoice directly. Even so, we recommend using the client portal whenever possible so you can review your account and payment status in one place.
How to pay an invoice
To pay an invoice, start by logging in to the NodeSpace client portal with the email address and password associated with your account.
After logging in, go to the billing or invoices section and open the invoice you want to pay. Review the invoice details carefully, including the services listed, the amount due, and the due date.
When you are ready, choose one of the available payment methods and complete the payment through the portal.
Once your payment has been submitted successfully, you should receive confirmation and the invoice status should update accordingly.
If you have multiple invoices in your account, you can choose to bulk pay all invoices on one payment. This might be recommended to make sure that your credit card company doesn't block subsequent payments.
Before submitting payment
Before completing payment, it is a good idea to double-check the invoice details to make sure everything looks correct.
Review the services listed, the billing period, and the total amount due. If you have more than one invoice on your account, be sure you are paying the correct one.
If something appears incorrect, please contact support before submitting payment so we can review the invoice with you.
After payment is made
After your payment is processed, the invoice should show as paid in the client portal. You may also receive a payment confirmation by email.
We recommend keeping a copy of your payment confirmation for your records, especially if the account is used for business purposes or internal bookkeeping.
If you believe payment was submitted but the invoice still appears unpaid after a reasonable amount of time, please contact support and include the invoice number so we can investigate.
If your invoice is overdue
Invoices should be paid by the due date shown in the client portal to help avoid service interruption, suspension, or other account-related issues.
If you think you may have difficulty paying on time, we encourage you to contact us as early as possible. It is usually much easier to address a billing concern before a service is affected than after a suspension has occurred.
Questions about a charge
If you have a question about an invoice or believe something on it may be incorrect, please reach out to support before submitting payment.
When contacting us, include the invoice number and a brief explanation of the issue so we can review it more quickly.
Trouble making a payment?
If you are unable to complete payment, first verify that your payment information is correct and that the selected payment method is valid.
If the problem continues, try again through the client portal and make note of any error message you receive. Including the exact message when contacting support can help speed up troubleshooting.
Need help?
If you have any questions about paying an invoice, or if you run into any billing-related issues, please open a support ticket through the NodeSpace client portal and include the invoice number along with any relevant details.
