Do you offer refunds?
We do not offer refunds on our services. However, we do guarantee some of our services with a money back guarantee. Only these services with a money back guarantee are refund eligible.
The following are always ineligible for a refund:
- Domain names
- SSL certificates
- IP addresses
- Dedicated servers
- Third-party services such as software licenses
- One-time service costs
- Any transaction, administrative, or surcharge fee
The following have a money back guarantee. However we require you to allow us to resolve the issue first and if you're still unhappy, then request a refund:
- Shared hosting
| WARNING: PayPal disputes and credit card chargebacks are not appropriate ways to receive a refund. We consider disputes and chargebacks theft of service and fraud. We report all accounts who open disputes or chargebacks to FraudRecord & Maxmind which may impact your ability to receive service elsewhere. |
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