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What forms of payment do you accept?
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We accept most major forms of payment, including checks.
Apple Pay
Customers who use Safari on macOS or their Apple mobile device are welcome to pay with Apple Pay. Apple Pay is only valid for one-tim...
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Why isn't my service active immediately?
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Shared Hosting
We instantly provision shared hosting accounts once they pass fraud check. Sometimes, our fraud verification server and/or payment processor may place a payment under fraud check which ...
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My order was marked as fraud! What do I do?
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NodeSpace uses a number of systems to ensure an order is legitimate in order to cut down on malicious users and protect our service. If by any chance your order does get marked as fraud (and thus canc...
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What are the metrics on hosting plans and how do they work?
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On any of our shared or reseller hosting plans, you will see that the order page contains a section called "Metrics" and it outlines how you will be billed in case you have any overages. We utilize th...
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Can I get a billing extension?
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If you need a billing extension, please let our billing department know as soon as possible. Our team will work with you to make billing arrangements to help you avoid paying late fees and service sus...
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Do you offer refunds?
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We do not offer refunds on our services. However, we do guarantee some of our services with a money back guarantee. Only these services with a money back guarantee are refund eligible.
The following a...
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Why was my PayPal payment reversed?
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We frequently audit orders to prevent costly abuse and fraudulent transactions. If your PayPal payment was reversed, it was for one of the following reasons:
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What is metric-based billing?
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Certain hosting products may have what is known as metric-based billing. This is a "pay-as-you-use" solution. This is commonly used on our reseller hosting. For example, each reseller hosting account ...
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How can I add funds or credit to my account?
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Adding funds allows you to pay for invoices automatically out of a credit balance. Adding credit to your account is easy.
Login to the NodeSpace
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How do I cancel a service?
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If you have multiple services, you will need to cancel each service individually or have the services transferred to another account.
Canceling your s
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Can I transfer a service to another account?
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Occasionally, you may wish to transfer a service to another account holder such as if you sold a server or website. We do permit account transfers, but they require manual processing by our accounts t...
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