Welcome to NodeSpace. We are glad to have you with us.
This guide is designed to help you get oriented after opening your account or ordering a new service. Whether you signed up for web hosting, a virtual private server, a dedicated server, hosted email, or another service, this article will help you understand what happens next and where to go for the most common tasks.
What happens after you place an order
After your order is placed and accepted, you will typically receive one or more emails from us. These messages may include your invoice, account confirmation, service details, login information, and other important instructions related to your purchase.
Depending on the service you ordered, setup may be instant or may require a short provisioning period. Some products, such as shared hosting or certain automated services, may be available quickly. Other services, such as dedicated servers or custom configurations, may take longer to prepare.
Be sure to check your inbox, spam folder, and junk folder for any welcome or setup emails from NodeSpace.
Your client portal
Your client portal is the main place where you manage your account and services. From the client portal, you can:
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View and pay invoices
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Open and manage support tickets
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View your active services
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Review product details
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Manage domains, if applicable
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Update your contact and billing information
If you have not logged in yet, start by accessing the client portal and confirming that your account information is correct. You can access your client portal at https://my.nodespace.com.
Your service details
Most services include a welcome email and service information page in the client portal. This information may include items such as:
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Server hostname
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IP address
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Nameservers
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Control panel URL
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Username
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Temporary or initial password
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Special setup notes
The exact details provided will depend on the type of service you ordered.
If you ordered web hosting, you may receive your hosting server information and control panel access details. If you ordered a VPS or dedicated server, you may receive the server IP address, operating system details, and login credentials. If you ordered email service, you may receive mail server settings and setup instructions.
First things you should do
After receiving your service, there are a few recommended first steps.
For most customers, you should:
- Review your welcome email and service information carefully. Make sure you understand what was provisioned and where to log in.
- Log in to the client portal and confirm your contact information is correct.
- Change any temporary passwords as soon as possible.
- If your service includes a control panel, log in and confirm you can access it successfully.
- If you are moving a website or email from another provider, begin gathering the information needed for migration.
- If you are using a domain name with your service, make sure the domain is pointed to the correct nameservers or DNS records.
- If you ordered a server, apply updates, confirm remote access, and complete any initial security hardening before placing it into production use.
Common next steps by service type
Web hosting customers
If you ordered web hosting, your next steps may include pointing your domain, logging in to your control panel, creating email accounts, installing WordPress or another application, and uploading your site files.
Reseller hosting customers
If you ordered reseller hosting, you may want to review your WHM or reseller control panel access, configure packages, and begin creating customer accounts.
VPS and dedicated server customers
If you ordered a VPS or dedicated server, you should verify that you can connect by SSH or Remote Desktop as appropriate, change initial credentials, confirm the hostname and networking information, and install or configure any software you plan to use.
Hosted email customers
If you ordered hosted email, your next steps may include creating mailboxes, configuring your email program or phone, and updating DNS records if needed.
Domain and DNS customers
If you registered or transferred a domain, make sure your domain settings are correct and confirm that your nameservers or DNS records match the service you want to use with it.
Need help?
If you have questions or run into any issues, our support team is here to help. You can open a support ticket through the client portal or by emailing support@nodespace.com from an authorized email on your account.
When opening a support ticket, it helps to include as much detail as possible, such as:
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Your domain name or service name
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The server hostname or IP address, if relevant
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The exact error message you are seeing
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What you were trying to do
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Any troubleshooting steps you have already tried
The more information you provide, the faster we can usually assist.
Helpful articles to read next
After this article, you may also want to review the following topics in our knowledgebase:
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How to Access the Client Portal
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How to Get Support
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How to Pay an Invoice
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How to Point a Domain to Your Hosting Service
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How to Log In to Your Hosting Control Panel
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Common First Steps After Ordering Hosting
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First Steps After Receiving Your VPS or Dedicated Server
Final note
We know getting started with a new provider can feel overwhelming at first, especially if you are moving services from somewhere else. Our goal is to make the process as smooth as possible and provide clear help along the way.
Welcome to NodeSpace.
