NodeSpace Hosting Knowledgebase
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Is IPv6 available on shared/reseller hosting?

Yes! IPv6 is available on our shared and reseller hosting! We are able to offer dedicated IPv6 addresses to individual accounts as well as reseller hosting accounts. Due to the way cPanel works, IPv6 ...

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Why do you not offer unlimited disk space or bandwidth?

This is a common question we get and there's a good reason behind it! "Unlimited" is a dishonest marketing gimmick designed to make you think that you're getting a really good deal when you're not. Pl...

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How to add an alias domain

What is an alias domain? Domain aliases make your website available from another domain name. For example, you can make 

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How to login to cPanel from My NodeSpace

It's incredibly easy to login to cPanel directly from My NodeSpace. Just login to My NodeSpace using your login: 

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Auto delete spam

SpamAssassin has an auto delete method to delete spam. It is disabled by default. To enable it, login to cPanel (either through My NodeSpace or directly) and go to your Email section. Click on Apache ...

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How to properly change your cPanel password

Since we send your welcome email with a password, we highly recommend you change it as soon as you get the email.

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How to enable Two Factor Authentication (2FA) in cPanel

At NodeSpace, we take your security very seriously. We have enabled two factor authentication across all of our shared hosting servers so that you can be sure that only you are accessing your account....

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How to check disk space and bandwidth usage

You can view your disk space and bandwidth usage within the My NodeSpace customer portal or within cPanel on the right hand side under Statistics.

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How to setup a cron job

This tutorial is going to show you how to setup a cron job in cPanel the easy way. You can set a command or script to run at a specific time every day, week, etc. This tutorial will assume that you ar...

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Changing your HOSTS file to test your domain during website migration

Sometimes you may need to test your domain while in the middle of a migration project. The easiest way to do this is by changing your HOSTS file and manually setting the IP and domain.

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How to move your website to NodeSpace from another hosting company (using cPanel)

Heads up! NodeSpace offers FREE migration. However, we understand that there are times where you may want to do it yourself - and that's okay! We appreciate you willing to take the time to make sure e...

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How to restrict an email account?

You may want to restrict an email account for certain reasons. For example, an employee has left your company or you need to restrict an email temporarily without deleting it. Login to cPanel, either ...

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How do I add an email account?

First, login to cPanel either directly or from My NodeSpace. Locate "Email" which is generally at the top of cPanel. Click on "Email Accounts"

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What are my name servers?

In order for your domain to work with our hosting, you need to set your nameservers. Your hosting plan will determine what nameservers to use and you can find these in the welcome email that is sent w...

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How do I view my account's resource usage?

Login to cPanel and then under Metrics, click on Resource Usage.

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How do I restore my account from backup?

Login to cPanel and click on JetBackup 5.

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How do I back up my entire hosting account?

It's generally a good idea to keep a full backup of your hosting account and keep it on your laptop or stored in a cloud provider. Please note, this backup is primarily for restoring your entire accou...

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How do I restore a full account backup I have?

If you have downloaded a zip file of your entire account, you can use that zip file to restore your account to how it was when your backup was taken. Keep in mind, restoring a full backup from zip wil...

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How to create a Python app in cPanel

Note: This feature is only available on Essentials & Plus hosting plans. If you are on Starter or Basics, you will need to upgrade. In cPanel, select Setup Python App. On the next page, fill in th...

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My account was migrated, why do I need to change name servers?

In order to give customers the best possible hosting experience, we will migrate customers on legacy servers to new hosting servers with new features, functionality, and are typically much faster than...

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How to change or switch PHP versions

We offer a way to use different PHP versions per domain or subdomain on your account. Login to cPanel and locate the MultiPHP Manager in cPanel. Note: You should use MultiPHP Manager if you wish to ha...

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How to force HTTPS

To force HTTPS on your website, login to cPanel and navigate to Domains.

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How do I create an email forwarder?

An email forwarding account works like a normal email account except instead of having a mailbox, the email account will automatically forward to the specified email address. To set this up, login to ...

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How to disable the default cPanel email account

When your disk quota is used up, this is usually caused by the default account email address filling up with spam. By default, if an email address does not exist, cPanel will send the email to the def...

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What is the geographically redundant DNS cloud?

In order to ensure optimal uptime and fast results, NodeSpace has built a private DNS cloud that our cPanel servers are joined to. We have the following DNS servers currently: dns-nyc1-01: New York C...

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What is the difference between a free SSL and a paid SSL?

We offer two types of SSLs - free and paid. Both are available for use on our hosting. We're often asked what the difference is and why you would want one over the other. This article goes into full d...

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How do multi-year SSL certificates work?

You may be aware that the maximum life of a SSL certificate is 13-months. How can we offer multi-year SSL certificates when they don't exist? You're really just paying for years 2 and 3 at a discounte...

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I am using a .nodespacesites.com subdomain for my site and SSL isn't working

This is a known issue with our .nodespacesites.com domain.  Problem You have a website hosted on a nodespacesites.com subdomain (example.nodespacesites.com) and you receive a SSL certificate error whe...

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How to change PHP file upload limit

By default, accounts are provisioned with a 2 MB file upload limit. In most cases, this may be too small and you need to increase it. To increase the limit, login to your cPanel account. Scroll down t...

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What is the difference between MultiPHP and Select PHP Version?

On all of our shared and reseller cPanel hosting plans, you will find two options when it comes to PHP - they both are very similar, but offer major differences. You should primarily use Select PHP Ve...

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How can I tell if my domain or subdomain is using MultiPHP or Select PHP Version / PHP Selector?

Login to cPanel and scroll down to the Software section. Click on Select PHP Version. Under My Domains, you will see all domains and subdomains in your account listed. In the Handled By column, you wi...

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How to switch between MultiPHP and Select PHP Version / PHP Selector

You can choose to switch between using MultiPHP and PHP Selector at any time from within cPanel. To do so, open cPanel and go to the Software section and click on Select PHP Version. On the main page ...

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How do I install WordPress after setting up my hosting account?

We have a few different ways to setup WordPress right after you setup your hosting account. We recommend installing either using the WordPress Toolkit or Softaculous. Install using the WordPress Tool...

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